FAQ

Frequently Asked Questions

1) What is your delivery time?

We typically ship within 1 business day. Delivery with our shipping partner usually takes 1–2 business days in Denmark. In other countries, it is between 2-5 days.

2) How much does shipping cost?

Shipping costs 39 DKK in Denmark, and for other countries, it is calculated at checkout.

3) Can I return an item?

Yes, you have a 14-day return policy from the day you receive the item. The item must be in original condition and packaging. You can find more information about this under "Help" --> "Return Portal".

4) How do I track my order?

Once the order has been shipped, you will receive an email with a tracking link.

5) Do you offer local pickup?

No, Sencillo does not have a physical store, and we therefore only offer delivery.

6) Which payment methods do you accept?

We accept payment cards, MobilePay/Apple Pay/Google Pay/Mastercard/Visa/PayPal.

7) How do I change or cancel my order?

Contact us as soon as possible with your order number. If the order has not yet been shipped, we can usually change/cancel it. If it has been shipped, we require you to send it back and pay for the return shipping yourself. You can find more information about this under "Help" --> "Return Portal".

8) What do I do if my item is damaged upon delivery?

Take photos of the packaging and product, and contact our support team. We will assist with an exchange or refund.

9) How durable is your jewelry?

Sencillo jewelry is made of stainless steel with a durable PVD gold coating that lasts up to 8-10 times longer than traditional methods. They are waterproof and resistant to perfume, but should be protected from hard surfaces for the longest lifespan.

10) How do I contact customer service?

You can contact us via email: info@sencillo.dk
We typically respond within 24-48 hours.